Shipping policy

Shipping Policy

Order Processing Time
All orders are processed within 3 to 5 business days (Monday through Friday). Orders placed on weekends or holidays will be processed the next business day.

Estimated Delivery Times

• United States: 15 to 30 business days (may vary depending on destination)

• International: 30 business days (may vary depending on destination)

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment. Please note that once the tracking number is provided, it may take 24 to 48 business hours for tracking updates to appear. The estimated delivery time begins once the package has been shipped.

Once your order is in the hands of the shipping carrier, all tracking updates are the responsibility of the postal service, and we have no control over their updates or delivery schedule.

Delivery Delays
We are not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances beyond our control. However, we are committed to assisting you in resolving any issues.

Incorrect Addresses
Please ensure that your shipping address is accurate before completing your order. We are not liable for packages sent to incorrect addresses provided by the customer.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at support@haloavenue.com and we will assist you in resolving the matter.